Help Desk Specialist
3 weeks ago
At Lorven Technologies, we are seeking a skilled Help Desk professional to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, resolving issues on a first call resolution basis, and utilizing a knowledge base to identify and troubleshoot problems.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person, using technical skills to resolve issues on a first call resolution basis.
- Troubleshoot applications such as Microsoft Office, Outlook, Active Directory, and remote access.
- Utilize a knowledge base to identify and troubleshoot issues, and document solutions for future reference.
- Use a ticketing system to create, document, track, and route tickets while adhering to service level agreements.
Requirements:
- At least two (2) years of experience in a helpdesk environment, using technical skills to resolve end-user issues.
- Strong knowledge of technical areas such as Microsoft Office, Outlook, Active Directory, and remote access.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple tickets simultaneously.
- Excellent communication and problem-solving skills, with the ability to work effectively with clients and internal teams.
What We Offer:
At Lorven Technologies, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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