Tier 1 Help Desk Specialist
2 weeks ago
We are seeking a highly skilled and experienced Tier 1 Help Desk Analyst to join our team at Koniag Government Services. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Job Summary:The successful candidate will have a strong background in IT support, with experience in troubleshooting and resolving technical issues related to hardware, software, and network systems. You will be responsible for providing timely and effective support to our clients, ensuring that their technical issues are resolved efficiently and effectively.
Key Responsibilities:- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network systems
- Document and track technical issues using our incident management system
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of our systems and technologies
- High school diploma or equivalent required; degree in computer science or related field preferred
- Minimum 1 year of experience in IT support, with a strong background in troubleshooting and resolving technical issues
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of Windows Operating System, Microsoft Systems Management Server, and other relevant technologies
We offer a competitive salary and benefits package, including health, dental, and vision insurance, 401K with company matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
Koniag Government Services is a leading provider of IT solutions and professional services to government agencies. We are committed to delivering exceptional service and support to our clients, and we are seeking a talented and experienced Tier 1 Help Desk Analyst to join our team.
-
Help Desk Specialist
4 weeks ago
Baltimore, Maryland, United States Kaizen Approach Full timeHelp Desk Specialist Job DescriptionWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Kaizen Approach. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide Tier 1...
-
Help Desk Specialist
2 weeks ago
Baltimore, Maryland, United States Kaizen Approach Full timeAbout the RoleWe are seeking a highly skilled Help Desk Specialist to join our team at Kaizen Approach. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our customers.Key ResponsibilitiesProvide Tier 1 support to end users via various technical directories and virtual applicationsTroubleshoot general IT-related...
-
Help Desk Specialist
2 weeks ago
Baltimore, Maryland, United States TriTech Enterprise Systems Full timeJob Title: Junior Helpdesk SpecialistTriTech Enterprise Systems Inc. is seeking a Junior Helpdesk Specialist to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), and the Office of Information Technology (OIT) project.Key Responsibilities:Provide telephone and in-person support to users in the areas of directories,...
-
Help Desk Support Specialist
2 weeks ago
Baltimore, Maryland, United States TriTech Enterprise Systems, Inc. Full timeJob OverviewTriTech Enterprise Systems, Inc. is seeking skilled professionals to fill the role of Junior Helpdesk Specialist. As a key member of our team, you will provide top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide telephone and in-person support to users, addressing...
-
Help Desk Support Specialist
2 weeks ago
Baltimore, Maryland, United States Friends School of Baltimore Full timeJob Title: Help Desk Support SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Help Desk Support Specialist to join our team at Friends School of Baltimore. The successful candidate will provide technical support and troubleshooting services to end-users, ensuring smooth IT operations and maintaining a high level of customer...
-
Help Desk Specialist
2 weeks ago
Baltimore, Maryland, United States TEKsystems Full timeJob Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive excellent service.Key Responsibilities:Provide technical support to clients via...
-
Help Desk Specialist
3 weeks ago
Baltimore, Maryland, United States Lorven Technologies Full timeJob Summary:At Lorven Technologies, we are seeking a skilled Help Desk professional to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, resolving issues on a first call resolution basis, and utilizing a knowledge base to identify and troubleshoot problems.Key Responsibilities:Provide technical...
-
Help Desk Technical Support Specialist
2 weeks ago
Baltimore, Maryland, United States Abel Personnel Full timeJob DescriptionJoin our team as a Help Desk Technical Support Specialist and play a vital role in the operational support of our Central Control System.As a Help Desk Technical Support Specialist, you will be responsible for monitoring our enterprise infrastructure and escalating issues as required. This is a 24x365x7 operation, with 12-hour shifts,...
-
Help Desk Specialist
4 weeks ago
Baltimore, Maryland, United States TEKsystems Full time{"title": "Help Desk Technician", "description": "Job SummaryWe are seeking a skilled Help Desk Technician to join our team at TEKsystems. As a Help Desk Technician, you will be responsible for providing technical support to our end-users, troubleshooting common IT issues, and ensuring seamless system functionality.Key ResponsibilitiesProvide technical...
-
Help Desk Specialist
7 days ago
Baltimore, Maryland, United States CMT Full timeAbout CMT Services, Inc.CMT Services, Inc. is a dynamic and growing small business supporting Federal, State, and Local government agencies. As a SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients.Job SummaryWe are seeking a skilled Help Desk...
-
Help Desk Specialist
3 weeks ago
Baltimore, Maryland, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled Help Desk Technician to join our team at TEKsystems. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT issues, and ensuring seamless communication with our team.Key ResponsibilitiesProvide technical support to clients via phone, email, or...
-
Help Desk Support Specialist
7 days ago
Baltimore, Maryland, United States Leisnoi Incorporated Full timeJob Title: Help Desk TechnicianJob Summary: We are seeking a skilled Help Desk Technician to join our team at Leisnoi Incorporated. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and documenting all interactions.Key Responsibilities:Provide technical support...
-
Help Desk Specialist
2 weeks ago
Baltimore, Maryland, United States TEKsystems co Allegis Group Full timeAbout the RoleWe are seeking a skilled Help Desk Support Analyst to join our team at TEKsystems c/o Allegis Group. As a Help Desk Support Analyst, you will be the first point of contact for our end-users, providing technical support and assistance with computer problems, training issues, and work orders related to network connectivity or computer...
-
Help Desk Specialist
4 weeks ago
Baltimore, Maryland, United States TEKsystems Full timeAbout the RoleThis is a traditional tier 1 helpdesk opening, supporting end users with common IT issues such as password resets, network connectivity, and Active Directory management. The ideal candidate will have experience with remote troubleshooting, ticketing systems, and excellent communication skills.Key ResponsibilitiesProvide technical support to end...
-
Help Desk Support Technician
7 days ago
Baltimore, Maryland, United States Decision Point Full timeJob Title: Help Desk Support TechnicianJob Summary:DecisionPoint Corporation is seeking a skilled Help Desk Support Technician to provide technical assistance and support to customers. The ideal candidate will have excellent communication skills, a strong understanding of technical concepts, and the ability to work in a fast-paced environment.Key...
-
Technical Support Specialist
7 days ago
Baltimore, Maryland, United States Kaizen Approach Full timeWe are seeking a skilled Help Desk Specialist to join our team at Kaizen Approach. In this role, you will provide technical support to our customers, utilizing various technical directories and virtual applications.Key Responsibilities:Provide Tier 1 support to end usersTroubleshoot general IT related issuesUtilize technical directories and virtual...
-
Helpdesk Support Specialist
2 weeks ago
Baltimore, Maryland, United States TriTech Enterprise Systems Full timeJob Title: Junior Helpdesk SpecialistJob Summary:TriTech Enterprise Systems Inc. is seeking a Junior Helpdesk Specialist to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), and the Office of Information Technology (OIT) project.Key Responsibilities:Provide telephone and in-person support to users in the areas of...
-
Helpdesk Support Specialist
1 month ago
Baltimore, Maryland, United States TriTech Enterprise Systems Full timeJob Title: Junior Helpdesk SpecialistWe are seeking a skilled Junior Helpdesk Specialist to join our team at TriTech Enterprise Systems Inc. (TriTech). The successful candidate will provide technical support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors.Key...
-
Helpdesk Specialist
7 days ago
Baltimore, Maryland, United States H&S Bakery Inc Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at H&S Family of Bakeries. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operations of our data center and network infrastructure.Key ResponsibilitiesMonitor and...
-
Help Desk Technical Support Specialist
2 weeks ago
Baltimore, Maryland, United States Abel Personnel Full timeJob SummaryAbel Personnel is seeking a highly skilled Help Desk Tech Savvy Representative II to join our team. As a key member of our Computer Operations team, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Assist in the daily operation of computer systems and networks.Carry out tasks on the daily...