Front Desk Coordinator

4 days ago


San Francisco, California, United States Annie Aesthetic Full time

We are seeking a highly organized and personable Front Desk Associate to join our team at Annie Aesthetic in San Francisco, CA.

As a Front Desk Coordinator, you will be responsible for greeting and welcoming clients, checking them in/out, scheduling follow-up appointments, handling all payment transactions, and engaging as a resource to provide recommendations for all MedSpa treatments and products we offer.

The ideal candidate will have excellent customer service skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment. Previous administrative experience is not required, but a huge plus.

The salary for this role is estimated to be around $25-32 per hour, based on industry standards in San Francisco, CA.

This is a full-time position with some flexibility to work Saturdays. We are looking for someone who is self-reliant, has problem-solving skills, and can work effectively in a team-driven atmosphere.

Responsibilities include:

  • Greet and welcome clients in a professional and friendly manner
  • Check-ins/outs, schedule follow-up appointments, handle all payment transactions
  • Engage as a resource to provide recommendations for all MedSpa treatments and products we offer
  • Mitigate minor client complaints/issues with compassion and professionalism; prompt and accurate relay to management for major client complaints/issues
  • Answer and direct phone calls, schedule appointments via phone and email, and manage patient flow
  • Maintain patient records and ensure all necessary paperwork is completed accurately
  • Assist with administrative tasks including computer data entry
  • Opening/Closing the MedSpa along with minor upkeep of lounge areas
  • Social Media Management:
    • Capture content in the clinic daily
    • Create engaging and visually appealing content including reels and stories for the clinic's social media accounts (Facebook and Instagram)
    • Schedule and post content daily to maintain a consistent online presence
    • Monitor and respond to comments and direct messages in a timely and professional manner
    • Engage with the online community, fostering positive relationships and addressing any inquiries or concerns
    • Collaborate with the marketing team to align social media efforts with overall marketing strategies
    • Analyze social media metrics to measure the success of campaigns and suggest improvements


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