Front Desk Coordinator
4 days ago
We are seeking a highly organized and personable Front Desk Associate to join our team at Annie Aesthetic in San Francisco, CA.
As a Front Desk Coordinator, you will be responsible for greeting and welcoming clients, checking them in/out, scheduling follow-up appointments, handling all payment transactions, and engaging as a resource to provide recommendations for all MedSpa treatments and products we offer.
The ideal candidate will have excellent customer service skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment. Previous administrative experience is not required, but a huge plus.
The salary for this role is estimated to be around $25-32 per hour, based on industry standards in San Francisco, CA.
This is a full-time position with some flexibility to work Saturdays. We are looking for someone who is self-reliant, has problem-solving skills, and can work effectively in a team-driven atmosphere.
Responsibilities include:
- Greet and welcome clients in a professional and friendly manner
- Check-ins/outs, schedule follow-up appointments, handle all payment transactions
- Engage as a resource to provide recommendations for all MedSpa treatments and products we offer
- Mitigate minor client complaints/issues with compassion and professionalism; prompt and accurate relay to management for major client complaints/issues
- Answer and direct phone calls, schedule appointments via phone and email, and manage patient flow
- Maintain patient records and ensure all necessary paperwork is completed accurately
- Assist with administrative tasks including computer data entry
- Opening/Closing the MedSpa along with minor upkeep of lounge areas
- Social Media Management:
- Capture content in the clinic daily
- Create engaging and visually appealing content including reels and stories for the clinic's social media accounts (Facebook and Instagram)
- Schedule and post content daily to maintain a consistent online presence
- Monitor and respond to comments and direct messages in a timely and professional manner
- Engage with the online community, fostering positive relationships and addressing any inquiries or concerns
- Collaborate with the marketing team to align social media efforts with overall marketing strategies
- Analyze social media metrics to measure the success of campaigns and suggest improvements
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