Host/Hostess - Biscayne Bay Restaurant

3 weeks ago

Key Biscayne, Florida, United States Biscayne Bay Restaurant Corporation Full time
Job Description

About Biscayne Bay Restaurant:

We are seeking a highly skilled and enthusiastic Host/Hostess to join our team at Biscayne Bay Restaurant. As a Host/Hostess, you will be the initial point of contact for our guests and play a crucial role in creating a positive and memorable dining experience. Our restaurant offers a unique blend of contemporary American cuisine and stunning waterfront views, making it the perfect destination for locals and tourists alike.

Key Responsibilities:

  • Greeting Guests: Welcome guests with a friendly and professional demeanor upon arrival.
  • Reservations and Waitlist: Manage reservations and waitlist, ensuring that tables are allocated efficiently and in accordance with any prior bookings.
  • Seating Arrangements: Ensure that guests are seated in a way that optimizes table turnover and accommodates guest preferences.
  • Assisting with Special Requests: Handle special seating requests, such as accommodating large groups, anniversaries, or birthdays.
  • Communication: Communicate with the waitstaff and management to ensure a smooth and efficient seating process.
  • Maintaining Waiting Area: Keep the waiting area clean and organized, and provide waiting guests with an estimated wait time.
  • Menu Knowledge: Have a good understanding of the menu, daily specials, and any promotions, so you can provide basic information to guests.
  • Customer Service: Address any guest concerns or questions and assist in resolving issues as needed.
  • Assist with To-Go Orders: Handle takeout orders and ensure they are prepared for pick-up efficiently.
  • Maintaining Reservation Records: Keep records of reservations and guest preferences for future visits.
  • Assist with Clearing Tables: In some cases, host/hostesses may also assist with clearing and resetting tables during peak dining hours.
  • Answering Telephones: Provide accurate up-to-date information about the restaurant and handle guest inquiries and concerns professionally and promptly.

Requirements:

  • 1 year minimum experience as a Host/Hostess in a full-service restaurant.
  • 1 year minimum OpenTable experience.
  • High School Diploma/GED required.
  • Current food safety certification, such as ServSafe and SafeStaff.

Physical Requirements:

  • Regular lifting, moving and carrying of menus, furniture, etc. weighing up to 30 pounds across the restaurant.
  • Regular and prolonged standing that required you to be on your feet for up to 12 hour in a day.
  • Regular walking inside and outside of the restaurant to greet and escort guests, hand-off take-out food orders, etc.
  • Regular ascending/descending stairs across the restaurant to escort guests, etc.
  • Repeating motions that may include the wrists, hands and/or fingers.
  • Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms.

We are an Equal Opportunity Employer: We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace: The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.

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