Sales and Service Representative
4 weeks ago
Robert Graham is an American luxury apparel brand founded in 2001, offering excellent career growth opportunities and competitive salaries within a dynamic work environment.
This role is responsible for supporting overall sales in the store, staff, merchandise, and customer service, while promoting a sales culture to build productivity and passion for the brand.
The ideal candidate will ensure that all internal and external customers receive exemplary service and a positive store/brand experience.
Key Responsibilities:
- Meet sales goals and motivate sales staff to meet assigned sales and productivity targets
- Support the development of associates' sales techniques to maximize sales
- Demonstrate in-depth knowledge of merchandise and work with the Store Manager to create events and incentives that grow the customer base
- Resolve client problems and complaints quickly and effectively
- Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise
- Minimum 2 years of strong selling performance and clientele experience in an elevated contemporary brand
- Excellent brand and product knowledge
- Flexibility to work a retail schedule, including evenings, weekends, and holidays
- Ability to lift up to 50 pounds of merchandise
- Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience working in a sales-commission environment preferred
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