Front Office Associate

11 hours ago


Eden Prairie, Minnesota, United States Center For Diagnostic Imaging Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Office Associate to join our team at RAYUS Radiology. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing schedules, and ensuring seamless communication between patients, referring professionals, and our clinical team.

Key Responsibilities
  • Registration: Greet and check-in patients, register demographic information, and process payment plans and copays.
  • Phone Management: Answer phones, handle calls efficiently, and field calls appropriately for center associates.
  • Liaison: Act as a liaison between technologists and patients, relaying messages regarding scanner status and other clinic information.
  • Office Maintenance: Maintain the front office lobby area, order office supplies, and assist with general office clean-up.
  • Insurance Verification: Verify patient insurance, pre-certify exams, and obtain authorization as needed.
  • Scheduling: Arrange transportation, interpreters, and hotel accommodations for patients, enter and submit patient exam orders, and verify orders match exam schedules.
Requirements
  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • 1-2 years of customer service experience.
  • Proficient with using computer systems and typing.
Preferred Qualifications
  • Previous medical office experience.
  • Medical terminology and office background.
  • Insurance knowledge.
  • Bilingual.

RAYUS Radiology is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. We bring brilliance to health and wellness.



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