Front Desk Supervisor

6 days ago


Eden Prairie, Minnesota, United States CSM Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Residence Inn Eden Prairie. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and driving revenue growth through effective sales and marketing strategies.

Key Responsibilities
  • Provide exceptional guest service, responding to guest needs and concerns in a timely and professional manner.
  • Work closely with staff to train and model excellent guest service standards, ensuring a positive and welcoming environment for all guests.
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests with accuracy and efficiency.
  • Assist guests with knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Develop and implement creative service programs to increase guest satisfaction and drive revenue growth.
  • Interview, hire, coach, and develop front office associates to ensure high levels of performance and guest satisfaction.
  • Evaluate staff performance, provide feedback, and coach to ensure standards are met.
  • Work collaboratively with the manager to deliver discipline, corrective action, and make termination decisions as needed.
  • Motivate staff by setting goals, providing ongoing feedback, and recognizing employees for their achievements.
  • Ensure all required training for department employees is completed and training records are maintained.
  • Analyze quality issues, identify training needs, and suggest changes to improve results.
  • Promote collaboration and a positive, professional work environment.
  • Assist in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
  • Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
  • Monitor room availability, follow restrictions, and all booking policies and procedures.
  • Drive sales and maximize revenue by up-selling rooms and amenities.
  • Use expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
  • Attend all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication and planning occurs.
Requirements
  • 2+ years prior guest service experience required, preferably in a hospitality setting.
  • Basic computer knowledge and excellent verbal skills needed.
  • Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
  • High school diploma or equivalent required; some college or college degree preferred.

  • Front Desk Team Lead

    3 weeks ago


    Eden Prairie, Minnesota, United States TPI Hospitality Full time

    Front Desk Supervisor OpportunityTPI Hospitality is seeking an experienced Front Desk Supervisor to lead a team of passionate associates.Key Responsibilities:Work closely with the Assistant General Manager and Front Desk team to achieve operational excellence.Supervise and train front desk staff to provide exceptional customer service.Monitor and maintain...


  • Eden Prairie, Minnesota, United States TPI Hospitality Full time

    Front Desk Supervisor OpportunityWe are seeking an experienced Front Desk Supervisor to lead our team of passionate associates at TPI Hospitality. The ideal candidate will have a strong background in hospitality operations and excellent customer service skills.Key Responsibilities:Supervise a team of front desk associates to ensure excellent customer service...


  • Eden Prairie, Minnesota, United States TPI Hospitality Full time

    Front Desk Supervisor OpportunityWe are seeking an experienced Front Desk Supervisor to join our team at TPI Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service and leading a team of passionate associates.Key Responsibilities:Supervise and coordinate the front desk team to ensure seamless...


  • Eden Prairie, Minnesota, United States TPI Hospitality Full time

    Job Summary:TPI Hospitality is seeking an experienced Front Desk Supervisor to lead a team of passionate associates. The ideal candidate will have a proven track record of providing exceptional customer service and managing front desk operations.Key Responsibilities:Supervise and coordinate front desk activities to ensure seamless guest experiencesDevelop...

  • Front Desk Team Lead

    4 weeks ago


    Eden Prairie, Minnesota, United States TPI Hospitality Full time

    Job Summary:TPI Hospitality is seeking an experienced Front Desk Supervisor to help lead a team of passionate associates. The ideal candidate will have a proven track record of providing exceptional customer service and leading a team to achieve high levels of customer satisfaction.Key Responsibilities:Supervise and lead a team of front desk associates to...


  • Eden Prairie, Minnesota, United States Rockingham Family Dentistry Full time

    Job Title: Front Desk Receptionist Job Summary: We are seeking a highly motivated and organized Front Desk Receptionist to join our team at Rockingham Family Dentistry. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental team. Responsibilities: * Greet patients...


  • Eden Prairie, Minnesota, United States Rockingham Family Dentistry Full time

    About Rockingham Family DentistryAt Rockingham Family Dentistry, we are committed to providing exceptional patient care and a comfortable experience for all our visitors. As a leading dental practice, we strive to stay at the forefront of the latest techniques and technologies to ensure our patients receive the best possible treatment.Job DetailsWe are...


  • Eden Prairie, Minnesota, United States Fairfield Eden Prairie Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites Minneapolis Eden Prairie. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.Responsibilities:Guest Service: Greet and...


  • Eden Prairie, Minnesota, United States Rockingham Family Dentistry Full time

    About Rockingham Family DentistryAt Rockingham Family Dentistry, we are committed to providing exceptional patient care and a comfortable experience for all our visitors. As a leading dental practice, we strive to stay at the forefront of the latest techniques and technologies to ensure our patients receive the best possible treatment.Job DetailsWe are...


  • Eden Prairie, Minnesota, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and process...


  • Eden Prairie, Minnesota, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Key Responsibilities:Register guests and process check-ins and...


  • Eden Prairie, Minnesota, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register guests and...


  • Eden Prairie, Minnesota, United States SunOpta Full time

    Job Title: Front Desk Administrative AssistantSunOpta is seeking a highly organized and detail-oriented Front Desk Administrative Assistant to provide exceptional support to our Corporate Office team. As a key member of our front desk team, you will be the first point of contact for visitors and staff, ensuring a warm and welcoming experience for all.Key...


  • Eden Prairie, Minnesota, United States CSM Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at CSM Corporation. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and exceeding guest expectations.Key ResponsibilitiesAnticipate and respond to guest needs in a...


  • Eden Prairie, Minnesota, United States CSM Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at CSM Corporation. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and exceeding guest expectations.Key ResponsibilitiesAnticipate and respond to guest needs in a...


  • Eden Prairie, Minnesota, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a...

  • Front Desk Associate

    3 weeks ago


    Eden Prairie, Minnesota, United States E. A. Sween Company Full time

    Receptionist Job DescriptionWe are seeking a highly skilled and detail-oriented Receptionist to join our team at E.A. Sween Company. As a Receptionist, you will be the first point of contact for our internal and external customers, providing a warm and welcoming environment for all visitors.Key Responsibilities:Greet and acknowledge customers and vendors in...


  • Eden Prairie, Minnesota, United States TPI Hospitality Full time

    Front Desk SupervisorTPI Hospitality is seeking a highly skilled and experienced Front Desk Supervisor to fill a key role in our organization.Full-time position, Monday-Friday, 7 am-3 pm, with occasional weekend shiftsCompetitive salary of $19 per hourThe Front Desk Supervisor will play a pivotal role in leading a team of passionate associates and...


  • Eden Prairie, Minnesota, United States Rockingham Family Dentistry Full time

    Job Details:**Job Title:** Front Desk Receptionist**About the Role:**We are seeking a highly motivated and organized individual to join our team as a Front Desk Receptionist. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental team.**Responsibilities:*** Greet...


  • Eden Prairie, Minnesota, United States SilverCrest Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Dining Room Supervisor to join our team at SilverCrest. As a key member of our food service team, you will be responsible for leading the front of the house operations and ensuring exceptional service to our residents.Key Responsibilities:Hire, train, and schedule servers to provide excellent...