Technical Service Associate
3 weeks ago
About the Role:
At Pentair, we are committed to delivering exceptional technical support to our customers. As a Technical Service Associate, you will play a crucial role in providing expert field service support and product information to our channel partners and customers.
Key Responsibilities:
- Provide technical field service support and product information to channel partners and customers
- Establish and maintain effective relationships with internal and/or external customers
- Negotiate and manage channel partner and customer satisfaction requests while controlling costs
- Meet commitments and respond promptly to channel partner and customer requests
Requirements:
- Technical degree in Refrigeration or equivalent experience
- Federally certified refrigerant handler (Type I and II, certification preferred)
- Experience working with Ice Machines is strongly preferred
- Ability to clearly express ideas and thoughts - written and verbally
- Possess a high degree of tact, diplomacy, problem solving skills and mature judgment
About Us:
At Pentair, we believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. We take ongoing action to improve the diversity of our workforce by ensuring leadership involvement and ownership, attracting and retaining diverse talent at all levels, fostering a globally aware, inclusive culture, and ensuring our practices are fair and non-discriminatory.
Why Join Us:
- Work alongside passionate problem-solvers who are committed to the future of our planet
- Contribute to the development of innovative solutions that improve lives and the environment
- Enjoy a collaborative and inclusive work environment that values diversity and creativity
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