Customer Service Representative

1 month ago


Manitowoc, Wisconsin, United States FORCE America Full time
Customer Service Representative

LDI Industries, a division of FORCE America, Inc., is seeking a skilled Customer Service Representative to join our team in Manitowoc, WI. This full-time role will be based onsite at our Manitowoc facility.

Key Responsibilities:
  • Provide exceptional customer service through various communication channels, including phone and email.
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Partner with customers to provide pricing and availability information, enter orders, and provide order status.
  • Update component and part pricing in our system and provide formal quotes to customers.
  • Collaborate with the sales team to research work, small projects, and pricing quotes as needed.
  • Perform administrative tasks, including providing return authorizations and assisting with accounts receivable.
  • Work closely with other customer service representatives in a team environment.
Requirements:
  • High school diploma or equivalent required; associate degree in a related field or other related post-secondary education preferred.
  • 1-3 years of customer service or inside sales experience preferred.
  • Experience working in a manufacturing environment preferred.
  • Proficiency with Microsoft Office Suite and ability to learn new processes and technology as required.
  • Reliability, attention to detail, and strong communication skills are essential.
Physical Demands:

The ability to stand, walk, and perform physical tasks for extended periods is required.



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