Overnight Customer Service Representative

6 days ago


Fort Myers, Florida, United States Planet Fitness Full time
Job Summary

The Overnight Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming environment for all.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and elevate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
  • Shift Closure: Close shift for that business day and create a bank deposit for the next day.
Requirements
  • Customer Service Background: Preferred experience in customer-facing roles.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Fitness and Health: Passion for fitness and health.
  • Attitude and Punctuality: Upbeat and positive attitude, with a focus on punctuality and reliability.
  • Communication Skills: Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking and Communication: Continual talking in person or on the phone during shift.
  • Work Schedule: Ability to work 3rd shift (overnights).
  • Lifting and Physical Activity: Occasional lifting up to 50 lbs and physical activity.

Planet Fitness is a dynamic and growing company that values its employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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