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Customer Service Representative

2 months ago

Fort Myers, Florida, United States Alta Resources Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.

Key Responsibilities
  • Provide professional and best-in-class service to existing and prospective customers via phone, email, and chat.
  • Respond to customer inquiries, resolve issues, and provide product support in a timely and accurate manner.
  • Work closely with internal teams to ensure seamless communication and resolution of customer issues.
  • Meet or exceed customer satisfaction targets and key performance metrics.
  • Stay up-to-date on product knowledge and industry trends to provide informed and effective solutions to customers.
Requirements
  • High school diploma or equivalent required; post-high school education preferred.
  • Previous experience in customer service, sales, or a related field required.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Basic computer skills and proficiency in Microsoft Office applications.
What We Offer

As a Customer Care Representative at Alta Resources, you will have the opportunity to work in a dynamic and supportive team environment, develop your skills and knowledge, and make a real impact on our customers' experiences.