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Overnight Customer Service Representative

2 months ago

Fort Myers, Florida, United States Planet Fitness Full time
Job Summary

The Overnight Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a high level of customer service, attention to detail, and ability to work independently in a fast-paced environment.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to members, prospective members, and guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and elevate issues to Assistant Manager or Manager as needed.
  • Shift Closure: Close the shift for the business day, ensuring all tasks are completed and the club is prepared for the next day.
  • Bank Deposit: Create a bank deposit for the next day, ensuring accuracy and timeliness.
Requirements
  • Customer Service Background: Previous customer service experience is preferred.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Fitness and Health: Passion for fitness and health, with a positive attitude and energy.
  • Punctuality and Reliability: Must be punctual and reliable, with a strong work ethic.
  • Communication Skills: Excellent communication skills, with the ability to interact positively and professionally with members and coworkers.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking and Listening: Continual talking and listening during shift.
  • Lifting: Ability to occasionally lift up to 50 pounds.
  • Toxic Chemicals: Occasional exposure to toxic chemicals during shift.