Collections Specialist

1 week ago


Herndon, Virginia, United States Northwest Federal Credit Union Full time
Job Title: Collections Specialist

Overview

The Collections Team at Northwest Federal Credit Union plays a critical role in settling delinquent loans and negative accounts, helping the credit union mitigate financial losses. As a Collections Specialist, you will be responsible for recovering past due payments on auto loans, credit cards, signature loans, lines of credit, and negative savings accounts. This role requires strong communication and negotiation skills, as well as the ability to work with members to find alternative payment solutions.

Responsibilities
  • Manage collection efforts on delinquent employee and member accounts, maintaining acceptable delinquency rates.
  • Communicate with members regarding past due accounts via telephone and/or written correspondence.
  • Utilize skip tracing tools and techniques, such as credit reports, software applications, and web-based searches.
  • Ensure compliance with all federal and state regulations related to collections, loss mitigation, and default processing.
  • Negotiate acceptable payment arrangements.
  • Research and resolve discrepancies.
  • Handle a high volume of incoming and outgoing calls on a daily basis.
  • Recommend accounts for charge off.
  • Escalate accounts to management when the member is unwilling or unable to pay, as necessary.
Qualifications
  • High school diploma or equivalent.
  • Minimum 2 years of collections experience; financial institution experience preferred.
  • Ability to work flexible hours based on business needs, including rotational shifts.
  • Ability to work effectively on-site in our Herndon, VA headquarters and remotely.
  • Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience.
  • Ability to use standard office equipment and systems, including Microsoft Office products.
  • Effective oral and written communication skills.
  • Ability to review and analyze data and documentation, making decisions regarding subsequent actions.
  • Working knowledge of FDCPA and TCPA.
  • Accuracy and detail orientation.
  • Effective negotiation skills.
  • Ability to think strategically.
  • Ability to maintain confidentiality.
  • Ability to interact effectively with all levels of the organization and with members.

Equal Opportunity Employer

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status, or any other classification protected by law.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at [insert contact information].



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