Customer Service Associate

1 week ago


Denver, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness - PF Baseline Fitness.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive experience and exceeding expectations.
  • Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the cleanliness and organization of the club, ensuring a welcoming environment for members and guests.
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues as needed to Assistant Manager or Manager.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Must be 18 years of age or older.
What We Offer
  • Employee Recognition Program.
  • Advancement Opportunities.

Join our team and be part of a dynamic and supportive environment that prioritizes member satisfaction and employee growth. Apply now to become a part of the Planet Fitness - PF Baseline Fitness team



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