IT Systems Analyst I

2 weeks ago


South Boston, Virginia, United States Town of South Boston Full time

The Town of South Boston is looking for qualified candidates for the role of Information Systems Specialist I. This position operates under general supervision and involves a variety of information systems and administrative tasks that require the use of diverse information technology tools and methodologies. The challenges faced can range from routine to complex in nature.

KEY RESPONSIBILITIES

Provides technical support for computer hardware and software within a municipal environment.

Installs, tests, and maintains computer systems, peripherals, and network infrastructure.

Diagnoses and resolves issues related to computer technology; collaborates with users, manufacturers, and vendors regarding hardware or software challenges.

Addresses workstation-related problems and maintains their functionality.

Manages issues related to local and wide area networks of computer workstations.

Configures and sets up new computers and peripherals.

Installs, configures, and oversees networking devices, including switches and cabling.

Updates software on municipal computers and ensures compliance with current standards.

Stays updated on the latest advancements in technology, practices, and programs in the IT sector.

Takes responsibility for personal professional development and maintains current knowledge of materials, supplies, and skills.

Evaluates and recommends computer hardware and software solutions to Town personnel.

Contributes to the execution of the Town-wide technology strategy.

Ensures access to digital records and digital systems utilized by staff from various sources, including databases and other information systems.

Maintains backups of digital systems to safeguard data integrity.

Inputs data into information systems accurately.

Assists with the Town-wide records management initiative.

Additional duties may be assigned as necessary.

MINIMUM QUALIFICATIONS

Education and Experience:

Candidates must possess training and experience in computer servicing. A background in maintaining computers, peripherals, and networking devices, including printers, scanners, and network-attached storage, is essential.

A minimum of three years of relevant experience or a combination of education and experience in a computer-related field is required.

Certifications in A+, Networking, or Server management are preferred.

A Bachelor's Degree in an IT-related discipline is desirable but not mandatory.

Knowledge, Skills, and Abilities:

  • Proficient in relevant software applications, including Microsoft Office 365.
  • Capable of analyzing and resolving moderately difficult and complex issues.
  • Ability to interact courteously and effectively with the public, vendors, and colleagues.
  • Strong written and verbal communication skills.
Licenses or Certifications:

Preference will be given to candidates with A+, Networking, and Server Certifications.

Valid driver's license is required.

Benefits and Salary:

Salary Range: $47,000 - $65,000 annually, based on experience and qualifications.
  • Retirement benefits through the Virginia Retirement System (VRS).
  • Tuition reimbursement and educational incentives for eligible courses.
  • Comprehensive health, dental, vision, and life insurance coverage.
  • Accrual of 10 sick hours per month and 8 hours of annual leave per month (increases to 12 hours after five years).
  • 15 paid holidays each year.
  • Short-term and long-term disability insurance.
  • Incentive pay for educational achievements:
    • $300 annually for an Associate's Degree,
    • $600 annually for a Bachelor's Degree,
    • $900 annually for a Master's Degree.
Application Process:

Interested candidates should submit a cover letter, resume, and at least three professional references.

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