Operations Supervisor
2 weeks ago
Operations Supervisor Job Description
Brightspeed is seeking an experienced Operations Supervisor to manage technicians in specific service areas and provide quality residential and business communications services. As an Operations Supervisor, you will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations.
Key Responsibilities:
- Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office, and design services and splicing activities.
- Serve as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process.
- Develop and implement training programs to enhance employee skills and knowledge.
- Lead a team of technicians who meet attendance and performance standards.
- Represent Brightspeed with customers and governmental agencies.
- Collaborate with the union to achieve a win-win working relationship.
- Celebrate successes and motivate the team for continuous improvement and achievement of maximum performance.
Requirements:
- Bachelor's degree or equivalent education and experience.
- Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
- Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
- Computer skills are required, including Outlook, Excel, Word, and legacy systems.
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed.
- Working knowledge of the splicing and construction process for the telecommunication industry.
- Working knowledge of Contractor relations.
- The ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
- The ability to perform work with minimal supervision, prioritize multiple projects, and perform under pressure.
- Experience negotiating timeframes for completion and meeting critical deadlines.
- A willingness to work with other coworkers to complete job assignments.
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