Supervisor, Region Operations

4 weeks ago

Kingwood Area Houston TX USA, United States BrightSpeed Full time
Job Description:

Brightspeed is seeking an experienced Supervisor, Region Operations to join our team. As a key member of our operations team, you will be responsible for managing technicians in specific service areas and providing quality residential and business communications services.

Key Responsibilities:
  • Manage the daily operation of outside and inside plant network services and technicians.
  • Serve as the single point of contact between Brightspeed and contractors to resolve issues arising during the construction and/or maintenance process.
  • Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customers' expectations.
  • Lead a team of technicians who meet attendance and performance standards.
  • Represent Brightspeed with customers and governmental agencies.
  • Collaborate with the union to achieve a win-win working relationship.
  • Celebrate successes with appropriate use of rewards and recognition.
  • Motivate the team for continuous improvement and achievement of maximum performance.

Qualifications:
  • Bachelor's degree or equivalent education and experience.
  • Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
  • Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
  • Computer skills are required, including Outlook, Excel, Word, and legacy systems.
  • Working knowledge of installation and maintenance of residential and business services, local network processes, and a fundamental understanding of services and products offered by Brightspeed.
  • Working knowledge of the splicing and construction process for the telecommunication industry.
  • Working knowledge of contractor relations.
  • The ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
  • The ability to perform work with minimal supervision, prioritize multiple projects, and perform under pressure.
  • Experience negotiating timeframes for completion and meeting critical deadlines.
  • A willingness to work with other coworkers to complete job assignments.

Bonus Points:
  • 2+ years of experience managing teams within a telecom technical environment.
  • 2+ years of experience with installation, maintenance, and repair of POTS and HSI.

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