Customer Service Director

5 days ago


Richmond, Texas, United States Sam's Club Full time
Overview

Sam's Club is seeking a highly skilled and experienced Customer Service Director to join our team. As a Customer Service Director, you will be responsible for leading our customer service efforts and ensuring that our members receive exceptional service.

About the Role

This role is responsible for leading our customer service efforts, including supervising associates, assigning tasks, and addressing any member complaints or concerns.

Responsibilities
  1. Lead and direct a team of customer service associates to ensure they provide exceptional service to our members.
  2. Assign tasks and responsibilities to associates based on their skills and abilities.
  3. Address any member complaints or concerns in a professional and timely manner.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in a leadership or management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
Salary Range

The salary range for this role is $80,000 - $100,000 per year, depending on experience.



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