Customer Service Liaison for Insurance Partners

3 days ago


Richmond, Texas, United States Government Employees Insurance Company Full time
Commercial Agency Support Representative Job Overview

This role involves providing exceptional support to insurance agents throughout the country, serving as their primary point of contact for coverage and underwriting inquiries, policy changes, and troubleshooting assistance.

We are seeking experienced professionals to join our team in Houston, TX, who can deliver personalized service that showcases the value of building an agency relationship with GEICO.

About the Role:

  • You will be responsible for answering complex questions, supporting policy changes, and providing troubleshooting assistance to insurance agents and their customers.
  • Under direct supervision, you will learn and apply processes for identifying, triaging, and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance.
  • You will receive formal classroom training and begin handling sales and service inquiries related to Commercial Auto Insurance.

Requirements:

  • A minimum of 2 years of customer service or administrative support experience is required.
  • Preferred experience working in an insurance agency or as a trucking insurance agent is a plus.
  • P&C license is preferred but not mandatory.
  • You must be able to effectively communicate verbally and in writing.
  • You should have the ability to troubleshoot applications and escalate as needed.
  • You should be able to work comfortably in a fast-paced, high-volume call center environment.
  • A minimum of a high school diploma or equivalent is required; a college degree or currently pursuing is preferred.

Benefits:

  • Premier Medical, Dental, and Vision Insurance with no waiting period.
  • Paid Vacation, Sick, and Parental Leave.
  • 401(k) Plan.
  • Tuition Reimbursement.
  • Paid Training and Licensures.

At GEICO, we provide a fair and equal employment opportunity for all associates and job applicants, regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information. We reasonably accommodate qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship on the Company.



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