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Customer Service Representative

2 months ago


Amherst, Massachusetts, United States Waterford Fire Service Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist guests with check-ins, check-outs, and room assignments, ensuring a smooth and efficient process.
  • Handle guest inquiries and requests, providing accurate information and resolving any issues in a courteous and professional manner.
  • Work collaboratively with other team members to ensure seamless service delivery and maintain a positive and welcoming atmosphere.

Requirements:

  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits:

  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program to ensure success in the role.
  • Opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.