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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Assist guests with check-ins, check-outs, and room assignments, ensuring a smooth and efficient process.
- Handle guest inquiries and requests, providing accurate information and resolving any issues in a courteous and professional manner.
- Work collaboratively with other team members to ensure seamless service delivery and maintain a positive and welcoming atmosphere.
Requirements:
- Previous customer service experience, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
Benefits:
- Competitive hourly rate and opportunities for advancement.
- Comprehensive training program to ensure success in the role.
- Opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.