Financial Services Representative I
1 week ago
California Coast Credit Union is committed to delivering outstanding service to its members while promoting a healthy work/life balance for its staff. We emphasize the importance of community relationships and cherish a welcoming and collaborative workplace culture.
ROLE OBJECTIVE:
- Deliver superior service and promote financial products and services
- Comply with credit union policies and uphold quality service standards
SUPERVISORY STRUCTURE:
- Report directly to the Assistant Branch Manager or Branch Manager
RESPONSIBILITIES & SCOPE:
- Achieve and surpass sales and service targets
- Ensure high-quality service delivery
- Maintain comprehensive knowledge of available products and services
- Encourage and promote CCCU offerings
- Facilitate consumer and real estate loan processing
- Effectively resolve member inquiries and concerns
QUALIFICATIONS, SKILLS, & COMPETENCIES:
- High school diploma or equivalent qualification
- 2-3 years of experience in a financial services environment
- Strong communication skills and meticulous attention to detail
Additional Competencies:
- Leadership Skills
- Emotional Intelligence
- Active Listening
- Persistence
- Creative Problem-Solving
- Diversity and Inclusion Awareness
- Collaborative Teamwork
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