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Client Loyalty Account Specialist

2 months ago

Phoenix, Arizona, United States DISH Full time
Company Overview
DISH, a subsidiary of EchoStar, has been innovating the landscape of connectivity for over four decades.

Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile services, and we are currently developing America's First Smart NetworkTM.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview
Our acclaimed Inside Sales & Retention team plays a pivotal role in guiding both current and prospective customers by showcasing the advantages of DISH's offerings through a consultative sales approach.

This role involves 100% inbound interactions with new and existing clients—no cold calling required.

Key Responsibilities
The Customer Retention Sales Executive role presents exceptional opportunities to enhance sales capabilities and cultivate a long-term career within a company generating over $17 billion in revenue. DISH equips you with the necessary training, development, and resources to thrive.

- Successfully market DISH and Boost products and services to both new and existing clientele.
- Evaluate each customer's requirements and propose optimal solutions.
- Exhibit resilience and the ability to recover from setbacks while maintaining focus on overarching objectives.
- Efficiently manage time, remain open to new learning opportunities, and aspire to progress as a sales contributor.
- Establish and nurture customer relationships.
- Accurately document customer information, including demographics and billing details.

- Deliver outstanding customer service, actively listen to client needs, and ensure satisfaction.

What We Offer
Uncapped commission structure with no cold calling involved. At DISH, our Customer Retention Sales Executives manage 100% inbound calls. We provide you with the finest tools, products, and services available to accelerate your career growth. This is part of DISH's commitment to your success.

Compensation
$17.75/hour base salary plus uncapped commission. Target earnings are $64,000/year, with the potential for significantly higher income based on performance.

Top achievers earn well over six figures annually. You will also have the chance to advance two levels within your first year, accompanied by a corresponding title and hourly pay increase.


Additional Benefits
- Paid training and continuous development to maximize your career potential.
- Comprehensive medical, dental, and vision insurance.
- Paid time off, 401(k) with company-matched contributions, employee stock purchase plan, and tuition reimbursement.
- Complimentary DISH TV programming at home, along with substantial discounts on Sling TV, Boost Mobile, and Boost Infinite plans.
- Rewards and Recognition program featuring food days, valuable prizes, exciting trips, and more.Skills and Qualifications
- Exceptional verbal, written, and interpersonal communication skills.
- High school diploma required; college graduates preferred.
- Must pass a pre-employment screening, which may include a drug test.
- Availability to work full-time on-site in one of our Direct Sales facilities.
- Must possess a smartphone or device with an active network connection.Work Environment
- On-site position.
- Full-time schedule provided post-offer, with variable hours including weekends and holidays.
- Ability to bid on available work schedules based on performance, attendance, and quality assurance.Salary Information
Compensation: $17.75/hour. We offer a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company match, and various career opportunities. All benefits can be reviewed in detail on our website. Individual total compensation will vary based on qualifications, skill level, and competencies; compensation is influenced by the role's location and may change based on work location. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.