Telecommunications Systems Specialist

7 days ago

Philadelphia, Pennsylvania, United States Constellis Full time

Job Summary

We are seeking a skilled Telecommunications Mechanic II to join our team at Constellis. The successful candidate will provide telecommunication mechanic support for the Technical Service Desk, coordinating support on new system installations throughout all regions served by the MegaCenters.

Key Responsibilities

  • Build, test, and maintain alarm accounts in the alarm system program and monitoring software.
  • Troubleshoot, diagnose, and report deficiencies with alarm systems.
  • Provide instruction on proper operation of alarm and access control systems to end users as required.
  • Monitor panels reporting via phone, internet, and cell to ensure consistent communication and proper receiver functionality.
  • Initiate action on requests from agencies for updates to the alarm program.
  • Support onsite technicians by assisting in troubleshooting and reading alarm panel information via the event log to eliminate unnecessary service calls.
  • Submit and follow up on service tickets generated by users and agency officials.
  • Coordinate work efforts assigned, including data entry, data analyst, onsite technicians, system administrators, network engineers, telecommunications specialists, and telecommunication mechanics requirements.
  • Engineer and implement solutions and best practices for the TSD to improve customer service, accuracy, and efficiency using available software and systems.
  • Prepare and maintain records on work performed and materials used.
  • Maintain alarm tracking databases, agency call lists, and panel folders.

Requirements

  • US Citizenship Required
  • Candidates will need to undergo a background check
  • High School diploma or GED
  • Experience and knowledge of Bosch/Honeywell/DMP panels and programming software
  • Experience with alarm automation software (Bold-Stages)
  • Experience with installing or programming intrusion detection, fire, card access, CCTV, and elevator relay systems
  • Excellent leadership and customer service skills
  • Strong verbal and written communication skills
  • Ability and willingness to work a flexible schedule
  • Technical degree preferred but not required

Benefits

  • Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach

Working Conditions

  • Business work hours are Monday through Friday, actual shifts during the day to be determined.
  • Federal holidays observed.

Physical Requirements

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
  • Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
  • Must meet all physical and psychological standards as required by the contract.

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