Financial Operations Specialist
1 month ago
Cross River is a leading financial technology company that powers the future of financial services. Our innovative and scalable embedded payments, cards, and lending products deliver financial services to millions of businesses and consumers worldwide.
Our MissionWe are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. Our strong sense of purpose has led Cross River to be named one of the Best Places to Work in Fintech for the last 6 years.
The RoleWe are seeking a highly skilled Wire Transfer Analyst to join our team. The successful candidate will be responsible for the daily operations of various wire transfer systems, reviewing and maintaining records of wire transfer procedures to ensure accurate processing.
Key Responsibilities- Provide training and oversight of solutions implemented
- Assist in the production and revision of Bank policies and procedures
- Accept and process wire transfer requests from clients and bank personnel
- Perform various security-related functions to validate the authenticity of outgoing wire transfers
- Process all outgoing wire transfers according to set policies and procedures
- Resolve problems through internal and external department communication
- Analyze outgoing wire requests to determine compliance with policies and procedures
- Utilize multiple servicing systems for research and processing
- Review wire transfer purposes to identify potential fraud or suspicious situations
- Ensure compliance with all established Federal Regulations for Wire transfers
- Monitor wire transfer status to ensure deadlines are met
- Identify and escalate non-routine transactions and exceptions
- Investigate and research suspicious or fraudulent claims
- Assist clients with wire transfer authorization forms
- Resolve wire transfer system issues
- Perform end-of-day reconciliations
- Participate in Disaster Recovery and Contingency testing
- Assist in maintaining system back-ups
- Participate in all required training sessions for compliance
- Develop and maintain strong partnerships with internal sales and support teams
- Minimum 3 years of experience in Wire and Funds Transfer
- Excellent interpersonal and customer service abilities
- Ability to work effectively while multi-tasking in a high-volume environment
- Excellent organizational skills and high attention to detail
- Strong research, problem-solving, and critical thinking skills
- Excellent PC skills
- Excellent oral and written communication skills
- Ability to learn new products and services
- Maintain confidential customer and Bank information
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