Operations Optional Product Support Team Specialist

7 days ago

FORT MILL, United States OneMain Financial Full time

The Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office processing of insurance cancelation requests. The Specialist must be able to balance volumes and quality for both workstreams. In addition, this team will be responsible for attempting to contact every customer who elects to purchase Optional Products for their OneMain loan, ensuring they are fully aware of the product purchase and cancelation rights. This is a unique, specialized role that requires an individual that can both offer a consistently exceptional customer experience and maintain high volume and high accuracy of special account handling through back office processing.  

In the Role

  • Become a subject matter expert with OneMain Optional products (terms, premiums, cancellations, refunds, etc.), as a single point of contact for customer support
  • Manage both Inbound and Outbound customer contacts concerning Optional Products
  • Demonstrate active listening to offer appropriate support or solutions with a focus on quality and first call resolution
  • Demonstrate attention to detail with customer contacts, including excellent call quality, appropriate account documentation and disposition
  • Receive and process customer requests for product cancellation according to regulatory and compliance expectations, maintaining processing volumes with high accuracy and attention to detail
  • Review accounts for outstanding refund checks, process stop payments, and re-issue new refund checks when applicable 
  • Quickly identify potential operational issues or opportunities, and collaborate with the team, partners, and leadership to resolve
  • Ensure processing volumes meet formal service level agreements
  • Customer engagement through multiple communication channels including, web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses
  • Work with customers in a consultative manner in accordance with all applicable laws policies and procedures including compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing

Requirements

  • High School or GED.
  • 3 to 5 years of call center experience
  • Proficient in Microsoft products, specifically Excel, Outlook, and Teams
  • Exceptional verbal and written skills
  • Internal systems experience preferred
  • Experience with internal optional products preferred
  • Sound judgment in problem solving and solutions to minimize risk

Location: Fort Mill, SC

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off
  • Paid volunteer time 
  • And more

  • Operations Optional Product Support Team Specialist

    7 days ago

    FORT MILL, United States OneMain Financial Full time

    The Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...

  • Operations Optional Product Support Team Specialist

    7 days ago

    FORT MILL, United States OneMain Financial Full time

    The Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...

  • Operations Optional Product Support Team Specialist

    7 days ago

    Fort Mill, United States OneMain Financial Full time

    The Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...

  • Operations Optional Product Support Team Specialist

    6 days ago

    Fort Mill, United States OneMain Financial Full time

    The Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...

  • Operations Optional Product Support Team Specialist

    7 days ago

    Fort Mill, SC, United States OneMain Financial Full time

    The Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...

  • Operations Support Specialist

    4 weeks ago

    Fort Mill, United States OneMain Financial Full time

    OneMain Financial is seeking a qualified candidate to fill the Operations Support Representative role in our Fort Mill, SC Service Center. This position will provide administrative support, including account review, handling questions from agents or supervisors, and interaction with internal and external customers. The ability to process a high volume of...

  • Operations Support Specialist

    4 weeks ago

    Fort Mill, South Carolina, United States OneMain Financial Full time

    OneMain Financial is seeking a qualified candidate to fill the Operations Support Representative role in our Fort Mill, SC Service Center. This position will provide administrative support, including account review, handling questions from agents or supervisors, and interaction with internal and external customers. The ability to process a high volume of...

  • Product Review Specialist

    3 weeks ago

    FORT ROCK, United States Product Review Jobs Full time

    Product Review SpecialistAs a Product Review Specialist with Product Review Jobs, you will have the opportunity to participate in market research studies for various independent brands. These studies are conducted online or via phone and typically take 15 minutes to an hour to complete. Compensation varies per study, but you can earn up to $500 per week.Key...

  • Product Review Specialist

    4 weeks ago

    FORT ROCK, United States Product Review Jobs Full time

    Product Review Job OpportunityAt Product Review Jobs, we offer a unique chance to participate in market research opportunities with independent brands. As a Product Review Specialist, you will be responsible for completing online or phone studies to provide valuable feedback on various products. Key Responsibilities:Participate in online studies and...

  • Product Review Specialist

    4 weeks ago

    Fort Wayne, Indiana, United States Product Review Jobs Full time

    Product Review Job OpportunityAre you interested in participating in market research opportunities with independent brands? As a Product Review Job participant, you will have the chance to complete online studies and telephone interviews to provide valuable feedback on various products.Key Responsibilities:Participate in online studies and telephone...

  • Manufacturing Automation Specialist

    4 weeks ago

    Fort Mill, South Carolina, United States FPC of Savannah Full time

    **Manufacturing Automation Specialist**FPC of Savannah is seeking a skilled Manufacturing Automation Specialist to join our team. As a key member of our operations team, you will be responsible for identifying and implementing process improvements through automation implementation.**Key Responsibilities**Lead automation projects to deliver products and...

  • Production Support Specialist

    1 month ago

    Fort Wayne, Indiana, United States Ellison Bakery LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Production Support Specialist to join our team at Ellison Bakery LLC. As a key member of our production team, you will be responsible for providing support to our production areas, including assisting mixer operators, oven operators, and maintaining a clean and safe work environment.Key...

  • Operations Support Representative

    4 weeks ago

    Fort Mill, United States OneMain Financial Full time

    OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative Intermediate role with the Brightway Cards Operations Support team in our Fort Mill, SC Service Center. This position will provide administrative support including account review, handling questions from agents or Supervisors / Department Manager...

  • Operations Support Supervisor

    8 hours ago

    FORT MILL, United States OneMain Financial Full time

    This position will supervise the overall performance of daily collection activities for the assigned unit, while ensuring compliance with corporate policy and state and federal regulations. The Operations Support Supervisor will also examine workload volumes, prioritize work efforts, and perform daily monitoring of calls made by representatives which ensures...

  • Production Specialist

    4 weeks ago

    Fort Mill, South Carolina, United States Transformation Church Full time

    Job SummaryThe Production Specialist - Audio Video Technician is responsible for overseeing the technical operations of TC Lake Wylie, ensuring an excellent and distraction-free experience for Transformation Church's Sunday services and special events. This role is the main Production point of contact for TC Lake Wylie.Key ResponsibilitiesProtect the Culture...

  • Operations Support Representative

    4 weeks ago

    Fort Mill, South Carolina, United States OneMain Financial Full time

    Job SummaryOneMain Financial is seeking a highly organized and detail-oriented Operations Support Representative to join our Brightway Cards Operations Support team in Fort Mill, SC. As an Operations Support Representative, you will provide administrative support to our team, including account review, handling questions from agents or supervisors, and...

  • Product Engineering

    4 weeks ago

    Fort Worth, Texas, United States MP Mine Operations LLC Full time

    Job SummaryMP Materials is seeking a highly skilled Product Engineering & Prototyping Specialist to join our team. As a key member of our development team, you will play a critical role in establishing a one-of-a-kind magnet technology development facility with a pilot-scale manufacturing line and world-class analytical equipment.Key ResponsibilitiesInstall,...

  • Product Support Specialist

    4 weeks ago

    Fort Worth, Texas, United States Textron Full time

    We're pioneers in aviation, pushing boundaries and challenging what's possible. Our team of experts is shaping the future of flight through innovative engineering. As a Product Support Specialist, you'll be part of this journey, working on advanced tiltrotor systems and breaking new ground in aviation technology. Your expertise will help us deliver...

  • Product Specialist II/Application Support Specialist

    4 weeks ago

    Fort Wayne, Indiana, United States Medical Informatics Engineering Full time

    We are seeking a highly skilled Product Specialist II/Application Support Specialist to provide exceptional customer service and technical support to Enterprise Health/MIE customers.The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting, with the ability to clearly communicate with...

  • Brightway Operations Support Representative

    2 months ago

    Fort Mill, United States OneMain Financial Full time

    OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative Intermediate role with the Brightway Cards Operations Support team in our Fort Mill, SC Service Center. This position will provide administrative support including account review, handling questions from agents or Supervisors / Department Manager...