Customer Service Department Leader
2 days ago
At Smith's Food and Drug, we're committed to delivering exceptional customer experiences. As a Customer Service Department Leader, you'll play a vital role in creating a safe, clean, and welcoming environment for our customers. Your leadership skills will be put to the test as you direct and supervise the day-to-day functions of the Front-end department, ensuring that our customers receive outstanding service.
Key Responsibilities:- Customer Service: Create an environment that encourages customers to feel welcome, important, and appreciated by answering questions and providing product information.
- Leadership: Direct and supervise Front-end associates to achieve company and store goals, promoting teamwork and collaboration.
- Inventory Management: Monitor and control inventory levels, ensuring accurate stock counts and efficient ordering processes.
- Financial Management: Manage cash control, sales, and cash items, as well as maintain accurate records and reports.
- Store Operations: Oversee the efficient operation of the Front-end department, adhering to all local, state, and federal laws, as well as company guidelines.
Requirements:
- Effective Communication: Possess excellent communication skills, with the ability to effectively communicate company, department, and job-specific information to associates.
- Leadership Skills: Demonstrate strong leadership skills, with the ability to motivate and direct associates to achieve company and store goals.
- Problem-Solving: Possess strong problem-solving skills, with the ability to handle stressful situations and make sound decisions.
- Knowledge: Have a basic understanding of math concepts, including counting, addition, and subtraction.
About Us:
At Smith's Food and Drug, we're proud to be part of the Kroger family of companies. We're committed to creating amazing experiences for our customers, communities, and associates. If you're a caring, purpose-driven individual with a passion for food and people, we'd love to hear from you.
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