Operations Manager
2 days ago
Metro Building Services LLC is seeking an experienced and driven General Manager to lead our Service Department operations in a dynamic and fast-paced environment.
Main Responsibilities:- Customer Relations:
- Develop new customer leads and actively pursue growth opportunities in the service industry
- Manage customer inquiries, address complaints, and ensure exceptional customer service
- Promote the company's services through marketing and sales initiatives
- Review preventive maintenance sheets, quote repairs, and send to customers
- Technician Management:
- Oversee technician workforce including hiring, training, performance reviews, and fostering a positive team environment
- Promote safety practices and ensure technicians follow all safety protocols
- Manage service managers, lead technicians, field supervisors, and office staff
- Operations Management:
- Review work orders and invoices weekly to ensure accurate and timely billing
- Manage fleet including GPS monitoring, vehicle appearance, and truck assignments
- Control inventory levels for tools, equipment, and parts to meet department needs
- Implement cost control measures to maximize profitability and minimize waste
- Assist in determining appropriate labor rates and pricing for services
- Assess reports to identify additional revenue opportunities
- Proven experience in business management, preferably in the HVAC, plumbing, electrical, or construction industries
- Strong leadership skills with the ability to motivate and develop teams
- Excellent customer service and communication abilities
- Proficient with computer programs and technology
- Results-driven with a focus on profitability and business growth
- Knowledge of sales, marketing, and business development principles
- Competitive Compensation
- PTO & Company Holiday Pay
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Disability Insurance
- 401(k) with Company Match
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