Operations Manager

4 weeks ago


Hammond, Louisiana, United States Metro Building Services LLC Full time
Job Title: General Manager

Metro Building Services LLC is seeking an experienced and driven General Manager to lead our Service Department operations in a dynamic and fast-paced environment.

Main Responsibilities:
  • Customer Relations:
    • Develop new customer leads and actively pursue growth opportunities in the service industry
    • Manage customer inquiries, address complaints, and ensure exceptional customer service
    • Promote the company's services through marketing and sales initiatives
    • Review preventive maintenance sheets, quote repairs, and send to customers
  • Technician Management:
    • Oversee technician workforce including hiring, training, performance reviews, and fostering a positive team environment
    • Promote safety practices and ensure technicians follow all safety protocols
    • Manage service managers, lead technicians, field supervisors, and office staff
  • Operations Management:
    • Review work orders and invoices weekly to ensure accurate and timely billing
    • Manage fleet including GPS monitoring, vehicle appearance, and truck assignments
    • Control inventory levels for tools, equipment, and parts to meet department needs
    • Implement cost control measures to maximize profitability and minimize waste
    • Assist in determining appropriate labor rates and pricing for services
    • Assess reports to identify additional revenue opportunities
Qualifications:
  • Proven experience in business management, preferably in the HVAC, plumbing, electrical, or construction industries
  • Strong leadership skills with the ability to motivate and develop teams
  • Excellent customer service and communication abilities
  • Proficient with computer programs and technology
  • Results-driven with a focus on profitability and business growth
  • Knowledge of sales, marketing, and business development principles
Benefits:
  • Competitive Compensation
  • PTO & Company Holiday Pay
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Disability Insurance
  • 401(k) with Company Match


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