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Loss Mitigation Specialist

2 months ago

Houston, Texas, United States NewRez LLC Full time
About the Role

We are seeking a highly skilled and motivated Loss Mitigation Specialist to join our team at NewRez LLC. As a Loss Mitigation Specialist, you will play a critical role in helping homeowners in default to get current and preventing foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu.

Key Responsibilities
  • Use manual and automated calling strategies to locate and contact delinquent homeowners
  • Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
  • Keep servicing files up-to-date with the necessary documents and correspondence needed to ensure a comprehensive record of the homeowners account activity is maintained and communicated
  • Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu
  • Responsible for establishing initial contact with homeowner via telephone or written correspondence
  • Must be able to communicate effectively through verbal and written means
  • Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property
  • Reviews and negotiates liens and judgements to help clear the title and protect the homeowner and investors interest in the property
  • Analyze and underwrite the borrower's income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports, and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner
  • Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate and complete response
  • Contribute to the progress of the department by understanding and positively impacting the measurements used to define success
  • Certify that all required actions have taken place prior to completing a foreclosure sale
  • Ensure all calls and loss mitigation efforts are compliant with company policies and procedures
  • Be able to interact with a diverse audience including investors, production staff, and homeowners
  • Perform other duties as assigned or necessary
  • Willing to work overtime as well as weekends
Requirements
  • English fluency required; Spanish fluency a plus
  • Exceptional negotiation skills
  • Outstanding telephone and written communication skills
  • An entrepreneurial, sales-oriented business mindset
  • Familiarity with Internet-based search techniques (including the use of skip-tracing solutions)
  • The ability to maintain professional conduct when dealing with people of any mood or personality type
  • Familiarity with lending-related terminology and processes, especially related to mortgage delinquency
  • Excellent reasoning and research skills; the ability to see the "big picture" and manage the details
  • The ability to safeguard confidential customer and company information
  • A solid work ethic, high integrity, a positive attitude, and strong attention to detail
  • The ability to follow instructions but work with minimal direct supervision
  • Excellent keyboarding skills
  • Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.)
  • The ability to remain stationary (mostly in a sitting position) for long periods of time
Education and Experience
  • High-school diploma (required)
  • College degree (preferred, but not required)
  • Over 1 year of loss mitigation, collections, or related mortgage-servicing experience (preferred, but not required). We will consider other relevant or similar experience