Patient Access Coordinator

4 days ago


Windsor, North Carolina, United States Vidant Health Full time
Job Summary

As a Patient Access Representative at Vidant Health, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a smooth registration process. Your attention to detail and organizational skills will be essential in collecting and verifying patient information, scheduling appointments, and coordinating with healthcare providers.

Key Responsibilities
  • Register patients for appointments and services, ensuring accurate and complete information is collected
  • Schedule appointments and procedures, coordinating with healthcare providers and staff as needed
  • Collect and verify patient demographic and insurance information
  • Process payments and handle billing inquiries
  • Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner
Requirements
  • High School diploma or equivalent required; Associate's or Bachelor's degree preferred
  • 2+ years of customer service experience, preferably in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Basic computer skills and proficiency in electronic medical records systems
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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