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Guest Services Ambassador

2 months ago

Columbus, Ohio, United States Cameron Mitchell Restaurants Full time
Job Summary

We are seeking a highly skilled Guest Services professional to join our team at Cameron Mitchell Restaurants. As a Guest Services Ambassador, you will be responsible for creating a positive first impression and ensuring that our guests have an exceptional dining experience.

Key Responsibilities
  • Exemplify genuine hospitality standards and handle requests and complaints with guest satisfaction as the priority.
  • Adhere to standards of professional appearance, personal cleanliness, and proper attire, displaying confidence and a friendly disposition at all times.
  • Use proper phone etiquette and follow procedure to make, cancel, or change reservations and call-ahead seating, recognizing returning guests and special occasions.
  • Follow correct procedures for cash handling, carry-out orders, and gift card sales, accurately using point of sale systems.
  • Greet guests, show guests to their table, and distribute menus.
  • Memorize the floor plan of the restaurant.
  • Communicate frequently with the manager on duty regarding guest flow in the front area.
  • Assist management and other associates as needed or assigned, promoting teamwork and dependability.
  • Exhibit punctuality and dependability.
  • Know emergency procedures to the restaurant.
Requirements
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, menu descriptions, and memos.
  • Ability to write simple correspondence.
  • Ability to present information in one-on-one and small group situations to guests and other associates of the restaurant.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to add, subtract, multiply, divide, and accept all types of payment and make change.
Preferred Qualifications
  • 1-2 years: Restaurant Experience
Work Environment

The work environment is fast-paced and dynamic, with a focus on providing exceptional guest service. The ideal candidate will be able to work in a team environment, communicate effectively, and maintain a positive attitude in a high-pressure situation.

This job requires the ability to work in a restaurant environment, which includes exposure to noise, heat, and physical activity. The ideal candidate will be able to lift up to 25 pounds and stand for long periods of time.

The restaurant is open 7 days a week, with varying shifts, including evenings, weekends, and holidays. The ideal candidate will be able to work a flexible schedule and be available to work a variety of shifts.