Telephonic Triage Registered Nurse
2 weeks ago
Work Arrangement: Hybrid Remote with occasional in-office presence
Work Schedule: Full-time, Monday to Friday, flexible hours between 8:00 AM and 5:30 PM
Duly Health and Care is committed to excellence and aims to surpass expectations in patient care. Our team is dedicated to recognizing and nurturing the potential in every individual, both within our organization and in the communities we serve.
We prioritize understanding your needs and strive to recruit and retain professionals who share a deep commitment to enhancing the health and happiness of others. Our investment in your professional growth is designed to be meaningful and impactful.
Comprehensive Benefits Package:
- Extensive medical and prescription drug coverage, with 100% medical costs covered (post-deductible) when using Duly providers.
- Annual Tuition Reimbursement of $5,250.
- 40 hours of paid volunteer time off.
- 12 weeks of parental leave at full pay, along with financial support for adoption and surrogacy for eligible team members.
- 401(k) matching contributions.
- Participation in a profit-sharing program.
Essential Duties Include:
- Phone Triage Management: Conducts assessments of patient health concerns through telephone interactions, utilizing established protocols for symptom evaluation and management. This role requires effective communication, patient education, and potential crisis intervention. Responsible for prioritizing patient inquiries and managing appointment scheduling, including tests and procedures, while ensuring insurance pre-authorization is obtained. Reviews and processes provider-ordered prescriptions in line with established guidelines. Provides tailored patient education based on individual needs and clinical directives.
- Patient Record Maintenance: Ensures accurate documentation of patient interactions and educational content provided. All relevant communications with patients are recorded in the Medical Record.
- Clinical Support for Team Members: Performs and delegates various tasks to enhance patient care. Maintains awareness of coding and reimbursement matters. Serves as a resource for clinical and non-clinical staff, offering guidance and assistance as needed. Participates in the orientation and training of new staff members and seeks opportunities for professional development.
- Additional Responsibilities: Applies current nursing practices to deliver patient care with a focus on patient needs, demonstrating service excellence, empathy, and collaboration. Acts as a patient advocate, addressing initial patient-related concerns and fulfilling other duties as assigned.
Required Qualifications:
- Active RN licensure.
- Proficient in nursing practices as per the Nurse Practice Act.
- Familiarity with OSHA and HIPAA regulations.
- Preferred experience includes a minimum of one year in a clinical or hospital environment, though new graduates may be considered under specific circumstances.
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