Field Service Technician

3 days ago


Spokane, Washington, United States Genuine Parts Company Full time
Job Summary:

As a Field Service Technician at Genuine Parts Company, you will be responsible for performing moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. You will work under direct supervision and follow detailed guidelines to work on moderately complex repairs and installations.

Key Responsibilities:

• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.

• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.

• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.

• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.

• Provides technical support and training to customers on operational or maintenance aspects of system equipment.

• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.

Requirements:

• Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

• Ability to read hydraulic schematics.

• Ability to operate shop equipment safely.

• Excellent verbal and written communication skills.

Working Conditions:

• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

• Push/pull up to 100 pounds.

• Lift/carry up to 100 pounds.

• Lift bulky objects.

Benefits:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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