Field Service Technician

3 weeks ago


Spokane, Washington, United States Bell and Howell Full time
Job Title: Field Service Technician

Location: Eastern Washington / Northern Idaho area

Hourly Range: $25-$30/hr.

Job Summary: The Field Service Technician serves as the primary customer contact for technical and service-related problems on a wide range of industrial, robotic, and printing equipment.

Key Responsibilities:

  • Diagnose electronic, mechanical, software, and system failures using established procedures.
  • Provide technical support to customers on operational or maintenance aspects of system equipment.
  • Determine the most cost-effective repair/resolution to minimize customer downtime.
  • Install, troubleshoot, and repair industrial products, including printing and packaging equipment, cash recycling products, and credit card attaching and processing systems.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Manage parts inventory, customer service calls, and preventative maintenance schedules.
  • Foster positive customer relations and a high degree of customer satisfaction through effective communication.

Requirements:

  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training.
  • 1+ years related industry/equipment experience or equivalent combination of education and experience.
  • Strong electronics and mechanical background, understanding of computer program functionality, and software troubleshooting skills.
  • Ability to work as an integral part of a team and maintain regular attendance.

Travel: Minimal travel in the United States and Canada for training and other requirements. Local travel time could be greater than 50% for field work.

Physical Requirements: Ability to use standard and specialized hand, power, and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc. Requires lifting to waist seventy (70) pounds.



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