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Retail Customer Service Representative

2 months ago

Bozeman, Montana, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our stores.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
  • Operations: Ensure efficient and effective store operations, including managing the production queue, operating and maintaining equipment, and maintaining a safe and clean store environment.
  • Team Collaboration: Work collaboratively with other team members to achieve store goals and objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in a retail or customer service environment.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer

As a Retail Customer Service Associate at FedEx Office, you will have the opportunity to work in a dynamic and customer-focused environment, develop your skills and knowledge, and contribute to the success of our team. We offer competitive compensation and benefits, as well as opportunities for career growth and development.