Customer Service Associate

6 days ago


Bozeman, Montana, United States Advance Financial Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers in a fast-paced retail environment.

Key Responsibilities
  • Welcome and assist customers in a friendly and professional manner
  • Provide accurate and timely assistance with loans, check cashing, wire transfers, money orders, and bill payments
  • Work with team leads to meet and exceed monthly sales goals
  • Accurately assist customers with loan applications from start to finish
  • Answer customer questions and provide solutions to their needs
  • Use company best practices to provide consistent and amazing customer service
  • Work with money and accurately reconcile cash drawers
  • Build relationships with customers and teammates through active listening and communication
  • Participate in ongoing learning and development to improve skills and knowledge
  • Complete other responsibilities assigned by management
Requirements
  • High School Graduate or equivalent
  • Phone Customer Service experience preferred
  • Dedication to helping others
  • Experience in a service-related field (cash handling experience preferred)
  • Ability to work in a fast-paced retail environment
  • Excellent sales skills focused on growing the company
  • Must be observant and have great judgment
  • Stay coachable and open to feedback and growth opportunities
  • Computer proficiency required
Work Environment

Our retail stores are fast-paced and dynamic environments where you will have the opportunity to work with a variety of customers and colleagues. As a Customer Service Representative, you will be expected to work a variety of shifts, including weekends and holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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