Customer Service Associate
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers in a fast-paced retail environment.
Key Responsibilities- Welcome and assist customers in a friendly and professional manner
- Provide accurate and timely assistance with loans, check cashing, wire transfers, money orders, and bill payments
- Work with team leads to meet and exceed monthly sales goals
- Accurately assist customers with loan applications from start to finish
- Answer customer questions and provide solutions to their needs
- Use company best practices to provide consistent and amazing customer service
- Work with money and accurately reconcile cash drawers
- Build relationships with customers and teammates through active listening and communication
- Participate in ongoing learning and development to improve skills and knowledge
- Complete other responsibilities assigned by management
- High School Graduate or equivalent
- Phone Customer Service experience preferred
- Dedication to helping others
- Experience in a service-related field (cash handling experience preferred)
- Ability to work in a fast-paced retail environment
- Excellent sales skills focused on growing the company
- Must be observant and have great judgment
- Stay coachable and open to feedback and growth opportunities
- Computer proficiency required
Our retail stores are fast-paced and dynamic environments where you will have the opportunity to work with a variety of customers and colleagues. As a Customer Service Representative, you will be expected to work a variety of shifts, including weekends and holidays.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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