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Radiology Operations Supervisor

2 months ago

Rome, New York, United States Romehosp Full time

Position:
Radiology Operations Supervisor

Reporting To:
Medical Imaging Operations Manager

KEY RESPONSIBILITIES:
In addition to the fundamental duties associated with the leadership team in Medical Imaging, the Radiology Operations Supervisor role encompasses the following specific responsibilities:

Operational Management:

  • Oversees daily activities within the Radiology department
  • Acts as a liaison with Radiologists to address quality, safety, and protocol adjustments
  • Manages the monthly scheduling for the x-ray division across two imaging facilities for a team of eleven full-time employees
  • Reviews PTO requests considering the availability of substitutes to maintain operational volume
  • Ensures adequate staffing during periods of shortfall
  • Monitors and replenishes supplies for both imaging locations
  • Conducts initial investigations and data collection to promptly resolve patient concerns
  • Audits billing and charges as necessary, liaising with finance for corrections and new charge code requests
  • Addresses equipment issues promptly
  • Escalates concerns to the Operations Manager or Director as needed

Team Management:

  • Assists the Operations Manager in the recruitment and selection of new radiology staff
  • Prepares initial evaluations at 30 and 90 days for new hires, along with annual performance reviews for 19 team members
  • Maintains oversight of the Image Quality program, conducting annual evaluations for all technologists performing x-rays, including follow-up training and documentation for quality issues
  • Develops training sessions and in-services for radiology personnel
  • Utilizes reporting capabilities of Net Learning and iSolved systems to ensure compliance with mandatory training, health requirements, competencies, licensure, and certifications
  • Communicates important updates and compliance information to current, new, and per-diem radiology staff
  • Collaborates with the Operations Manager to implement corrective action plans for policy violations and provides coaching and documentation for disciplinary actions as necessary.

Regulatory Compliance Duties:

  • Maintains equipment logs and schedules preventative and emergency maintenance for eleven imaging devices in accordance with manufacturer recommendations and regulatory requirements.
  • Ensures quality control, quality assurance, and departmental policies are maintained in a state of readiness for inspections related to radiology standards.
  • Completes biennial regulatory surveys at two x-ray locations in conjunction with the Operations Manager, ensuring no significant citations occur.

Additional Responsibilities:

  • Serves as a clinical instructor for radiologic technology programs
  • Acts as a super user for PACS systems, CR, C-Arm, Portable, and Fixed digital x-ray
  • Serves as the point of contact for system downtimes, possessing a comprehensive understanding of recovery procedures
  • Acts as the primary contact for the Medical Imaging Department in the absence of the Director and Operations Manager, escalating issues as appropriate.

Committee Involvement:

  • Participates in the Radiation and MRI Safety Committee, providing analysis data and addressing radiation safety issues
  • Contributes valuable insights during monthly leadership meetings
  • Prepares reports and attends daily huddles in the absence of the Operations Manager or Department Director
  • Engages in other meetings or workgroups as assigned by the Operations Manager or Department Director
Exhibits Leadership and Excellence

  • Leads by example, adhering to established standards of behavior and performance.
  • Demonstrates strong interpersonal and communication skills with all stakeholders, including patients, staff, and providers.
  • Shows a keen interest in understanding growth, revenue opportunities, and challenges
  • Acts as a champion for performance improvement initiatives within the radiology department and organization
  • Engages in and contributes to voluntary activities within the department and organization on an ongoing basis
  • Exhibits superior technical quality as evidenced by annual evaluations and ongoing feedback from Radiologists.
  • Maintains proficiency and serves as a trainer for specialty exams as needed by the department.
  • Provides valuable input regarding staff retention and recruitment strategies
  • Contributes insights for new proposals and budgetary considerations