Customer Support Manager

1 week ago


Wilmington, Delaware, United States One Hour Heating and Air Conditioning Full time
Job Summary

This Service Coordinator position represents a prime opportunity for a motivated individual to excel in a dynamic, fast-paced environment.

Main Responsibilities
  • Interface with customers via phone, recording critical information and communicating with field technicians as needed.
  • Streamline communication between customers and field teams to ensure prompt resolution of service requests.
  • Manage the company calendar to guarantee on-time service delivery and fulfill commitments made by field personnel.
  • Oversee back-office accounting duties, including reconciliations, invoicing, and accounts payable management.
  • Supervise service agreements to optimize operational efficiency.
Minimum Requirements
  • A high school diploma or equivalent is essential; relevant technical experience is advantageous.
  • Excellent proficiency in Microsoft Office applications, specifically Word and Excel.
  • Prior bookkeeping experience is beneficial.
  • The ability to work extended hours, including one weekend every 4-6 weeks, is vital.
Salary and Benefits

The hourly wage for this position is $23.00, accompanied by a comprehensive benefits package, including paid medical insurance, 401K with employer matching, paid vacation, holidays, and additional insurance options.

Our Commitment to Employees
  1. We recognize the importance of fair compensation and strive to offer the best rates for top performers.
  2. We aim to strike a balance between work and personal life through flexible scheduling.
  3. We invest heavily in our staff's growth and development, providing extensive training programs to foster long-term career advancement.


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