Pest Control Customer Support Specialist

22 hours ago


Wilmington, Delaware, United States Western Pest Services Full time
Pest Control Solutions Provider
We are seeking a skilled Customer Service Representative to join our team at Western Pest Services in Wilmington, DE. As a representative, you will play a crucial role in ensuring excellent customer service experiences. Your responsibilities will include coordinating schedules, resolving customer issues, communicating with field operations, and maintaining accurate records using customer service software applications.

Key Responsibilities:
• Coordinate schedules and resolve customer issues
• Communicate with field operations and maintain accurate records
• Prioritize and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Proactively follow up with customers in a timely manner
• Deliver accurate service and sales information
• Assist in scheduling service routes
• Produce accurate and timely reports
• Ensure work is complete and results are satisfactory

Requirements:
• High school degree or equivalent
• Must be 18 years old
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high-volume, fast-paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and coworkers

Benefits and Salary:
The salary range for this position is $41,000 - $62,000 per year, with comprehensive benefits including medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more. We value our employees' growth and development and provide opportunities for advancement within the company.
Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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