Assistant Branch Manager

6 days ago

Napoleon, Ohio, United States Civista Bank Full time
Job Summary

Civista Bank is seeking a highly motivated and experienced Assistant Branch Manager to join our team. As a key member of our branch operations, you will be responsible for driving branch performance, sales growth, and exceptional customer service.

Key Responsibilities
  • Coach and develop the branch team to achieve sales excellence and deliver world-class customer service.
  • Lead daily, weekly, and monthly coaching, communication, and monitoring of individual and team performance.
  • Develop an expansive knowledge of products and services to fulfill customer needs and solve problems.
  • Model behaviors for team growth, with speed and accuracy, to execute on customer and employee requests.
  • Achieve monthly, quarterly, and yearly customer satisfaction metrics both individually and as a team.
  • Lead, coach, and exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities.
  • Constant and consistent communications internally and externally to provide an outstanding customer experience.
  • Daily oversight to ensure operational tasks are followed and completed.
  • Meet the required annual branch deposit and consumer loan goals as established.
  • Manage branch staffing and act as back-up to Branch Manager in overall responsibility for the branch operations and customer service.
Requirements
  • 2-3 years' experience in retail or in-branch banking environment.
  • Demonstrate the ability to lead, coach, motivate, and develop staff.
  • Drive an exceptional customer experience and supervise and coach the team to achieve sales excellence.
  • Associate's or Bachelor's Degree preferred.
  • High School diploma or equivalent required.
Physical Requirements
  • Work involves eye strain due to the constant use of computer screens, reading of reports, and so forth.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
  • Work involves lifting and moving files of up to 50 lbs.
  • Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
  • Work involves some travel to attend meetings, training, and so forth.

Pay Transparency Nondiscrimination Provision: https://www.dol.gov/agencies/ofccp/posters

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

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