Unposted Items Specialist

1 day ago

Napoleon, Ohio, United States Civista Bank Full time
Job Title: Unposted Items Specialist

Civista Bank is seeking a detail-oriented and organized Unposted Items Specialist to join our team. As an Unposted Items Specialist, you will be responsible for researching and correcting incoming deposit items that reject or unpost to deposit accounts for various reasons.

Key Responsibilities:
  • Ensure the accuracy of transactional data for customer accounts by researching and correcting information on unposted transactions, reviewing and returning stop payment transactions, and posting deposit return items.
  • Review Letters of Intent (LOI's) for compromised/closed accounts to determine if deposit items should be paid from new accounts or returned to Federal Reserve. Work with branch personnel to collect LOI details when not on file.
  • Complete EARNS Notice for checks over $5,000 that are being returned.
  • Confirm appropriate documentation is on file to post transaction(s) to Dormant/Restricted accounts.
  • Utilize ACH Warehouse Manual Entry to correct errors on ACH items settling next day or mark them to return to Federal Reserve if unable to identify/correct.
Requirements:
  • One to two years' experience in banking or financial services.
  • High School Diploma or equivalent, with office administrative skills or certification.
  • Strong customer service and problem-solving skills and demonstrated ability to respond to inquiries with tact, diplomacy, and patience.
  • Exceptional organization, time management, and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees, and outside service providers.
  • Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
  • Must have proficient typing and computer skills, specifically Microsoft Word and Excel, and the ability to navigate computer programs.
  • Possess the ability and desire to be cross-trained on many different job duties within the department.

Civista Bank is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a positive, team-oriented work environment and opportunities for professional growth and development.

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