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Customer Service Representative

2 months ago


Long Beach, California, United States HRO Inc Full time
Verizon Customer Service Associate

At HRO Inc, we're seeking a talented Verizon Customer Service Associate to join our team. As a leading communications firm, we're committed to delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities:
  • Product Demonstrations: Engage with prospective customers to showcase our clients' products and services, ensuring a thorough understanding of their offerings.
  • Customer Support: Provide informed answers to potential customers, addressing their questions and concerns about our products and services.
  • Needs Assessment: Evaluate customers' compatibility with our products and services, gaining insights into their budgets, requirements, and challenges.
  • Relationship Building: Foster strong relationships with prospects and existing customers, ensuring their satisfaction and identifying new potential needs.
  • Sales Performance: Exceed sales quotas and objectives by delivering exceptional customer service and building trust with our clients.
  • Communication: Maintain regular communication with the Verizon Customer Service Associate team and management to ensure a smooth sales process.
Requirements:
  • Experience: 1-2 years of experience in sales development, sales representation, customer service, retail, or customer-facing roles.
  • Sales Techniques: Knowledge of sales techniques and strategies, including problem-solving, negotiation, and overturning objections.
  • Adaptability: Willingness to adapt to changing circumstances and work independently in a dynamic environment.
  • Relationship Building: Ability to build rapport and maintain genuine relationships with clients, customers, and fellow Verizon Customer Service Associates.
  • Travel: Ability to travel to the office daily.