Clinical Application Analyst II

5 days ago

Birmingham AL USA, United States American Family Care Full time
Job Summary

The Application Analyst II plays a critical role in ensuring the efficient and timely support of clinical applications for American Family Care. This position is responsible for providing hands-on support, troubleshooting, and training to end-users, as well as facilitating the use and continuous improvement of the EHR/EMR software.

Key Responsibilities
  • Support and maintain clinical system applications using required tools and technologies
  • Manage the design, preparation, and implementation of EHR upgrades and migration for AFC clinic staff
  • Create and maintain clinical application support and training materials
  • Design and configure EHR templates, workflows, and reports
  • Access and troubleshoot technical issues encountered by team members
  • Enhance the EHR process at clinics
  • Provide training and serve as a subject matter expert on all clinic software
  • Create and monitor support tickets with EHR vendors (eClinicalworks / Docutap) and work to resolve problems quickly and accurately
  • Provide support for EHR system hardware, including configuration and troubleshooting
  • Maintain EHR security settings and other system configurations
  • Analyze, coordinate, and assist with the development, testing, maintenance, and education for system applications
  • Communicate changes/new initiatives and critical issues to end-users
  • Assume special projects as directed and document them appropriately
  • Provide backup coverage for helpdesk functions
  • Provide backup for other system applications as needed
  • Maintain good attendance, adhere to required work schedule, and be flexible to work schedule changes necessary to meet call/department coverage demands, as well as after-hours support
  • Research technologies to improve the performance and reliability of hospital-wide information flow
  • Support proprietary and industry-standard interfaces between clinical equipment, servers, software, and outside entities
Qualifications
  • In-depth knowledge of Electronic Medical Records Systems
  • Experience building forms, writing reports, and training staff on the use of computer systems and EHR software applications, including functionality and workflow
  • Excellent customer service skills
  • Ability to work independently and/or as part of a team with staff at various levels
  • Excellent written and verbal communication skills
  • Attention to detail
Educational Requirements
  • B.S degree in Computer Science or related field with relevant experience preferred
  • Experience in a complex healthcare environment or the equivalent in experience is required
  • An additional two years of demonstrated application analyst experience may be substituted for up to two years of the educational requirement

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