To-Go Specialist

7 days ago


Miami, Florida, United States Jackmont Hospitality Full time
Job Summary

We are seeking a highly skilled To-Go Specialist to join our team at Jackmont Hospitality. As a To-Go Specialist, you will play a critical role in ensuring the delivery of convenience without compromising quality or safety.

Key Responsibilities
  • Taking orders over the phone and in person, offering to-go beverages to guests who have not ordered one.
  • Preparing orders and organizing them into bags, ensuring 100% completeness and accuracy.
  • Greeting guests and drivers within 30 seconds, cashing out guests and ensuring their satisfaction.
  • Responsible for accurate cash handling, cashing out guests within 2 minutes of arrival for online or to-go orders.
  • Packing TOGO and delivery orders, confirming orders with guests/drivers, and thanking them for choosing Fridays.
  • Performing side duties, including answering the phone, opening doors, cleaning workstations, expediting orders, and running food.
  • Stocking the TOGO area.
Qualification Requirements
  • Good verbal communication skills.
  • High energy level and ability to work in a fast-paced environment.
  • Excellent customer service skills.
  • Ability to resolve conflicts and work effectively in a team.
  • Professionalism and ability to pass a 10-year federal background check (TSA).

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