Patient Service Representative

3 weeks ago


Sycamore, Illinois, United States Orthodontic Experts Ltd Full time
Job Title: Patient Service Representative

At Orthodontic Experts Ltd, we are seeking a highly skilled and organized Patient Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

Key Responsibilities:
  • Answer phone calls and respond to voicemails in a timely and professional manner
  • Check-in patients and notify clinical staff of their arrival
  • Collect patient information and complete necessary paperwork
  • Check out patients and collect payments
  • Handle patient inquiries and provide information about our services
  • Maintain accurate records and update patient information as needed
Requirements:
  • High school degree or equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite
  • Excellent communication and problem-solving skills
Working Hours and Location:
  • Monday - Wednesday: 8:45am - 5:00pm
  • Thursday - Friday: 6:45am - 3:00pm
  • 2 Saturdays per month
  • 2496 Dekalb Ave, Unit B, Sycamore, IL 60178
Benefits:
  • Paid training and development opportunities
  • Medical, dental, and vision insurance
  • Short-term disability and life insurance
  • Employee assistance program
  • 401(k) and matching
  • Paid time off and holidays


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