Patient Service Coordinator

1 month ago


Sycamore, Illinois, United States Orthodontic Experts Ltd Full time
About Us

Orthodontic Experts Ltd is a leading provider of orthodontic care, dedicated to delivering exceptional patient experiences and outstanding results. Our commitment to quality and excellence has earned us a reputation as a trusted partner in the healthcare industry.

Job Summary

We are seeking a highly skilled and organized Patient Service Representative to join our dynamic team. As a key member of our front office staff, you will be responsible for providing exceptional patient care, managing schedules, and ensuring seamless communication between patients, clinicians, and administrative staff.

Key Responsibilities
  • Provide exceptional patient care, responding to phone calls, voicemails, and in-person inquiries in a timely and professional manner.
  • Manage patient schedules, ensuring accurate and up-to-date information, and communicating changes to patients and clinicians.
  • Collect and verify patient information, including medical history and insurance details.
  • Process payments, handle billing, and maintain accurate records.
  • Communicate effectively with patients, clinicians, and administrative staff to ensure seamless care coordination.
  • Review and update patient records, ensuring accuracy and completeness.
  • Perform other administrative tasks as required, including data entry, filing, and reporting.
Requirements
  • High school diploma or equivalent required; 3+ years of customer service experience preferred.
  • Excellent communication, problem-solving, and organizational skills.
  • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong attention to detail and accuracy in data entry and record-keeping.
Benefits
  • Paid training and ongoing professional development opportunities.
  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Short-term disability, employee assistance program, and health savings account.
  • 401(k) matching and paid time off.
  • Identity theft protection, pet insurance, and free/discounted orthodontic treatment.


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