Bilingual Customer Service Representative

5 days ago

Dothan, Alabama, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.

Key Responsibilities
  • Provide exceptional customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with customers to determine their needs and provide recommendations on our products and services.
  • Process sales transactions accurately and consistently, following company policies and procedures.
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas, ensuring accuracy and efficiency.
  • Pull and stock products from the sales floor or warehouse, ensuring timely and accurate delivery.
  • Tint and mix products to customer specifications, maintaining high-quality standards.
  • Assist in making deliveries, as needed, and load/unload delivery trucks.
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience.
  • Remain knowledgeable on products offered and discuss available options with customers.
  • Comply with inventory control procedures, ensuring accurate and efficient stock management.
  • Suggest ways to improve sales and customer satisfaction.
Requirements
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English.
  • Must be able to read, write, comprehend, and communicate in Spanish.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
About Us

At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional growth and development, and we value the unique talents and abilities of all our employees. We are committed to an inclusive and diverse workplace, and we welcome qualified candidates from all backgrounds and characteristics.

We are proud to be an Equal Employment Opportunity/Affirmative Action employer, and we are committed to providing a safe and inclusive work environment for all our employees. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

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