Bilingual Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.
Key Responsibilities- Provide excellent customer service, ensuring high levels of satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build strong relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and consistently, adhering to company policies and procedures
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
- Maintain precise work order files and formulas, ensuring accuracy and efficiency
- Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
- Tint and mix products to customer specifications, ensuring quality and consistency
- Load and unload delivery trucks, assisting with inventory management and logistics
- Assist in making deliveries, as needed, to ensure timely and efficient service
- Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
- Remain knowledgeable on products offered, discussing available options and features with customers
- Comply with inventory control procedures, ensuring accurate tracking and reporting
- Suggest ways to improve sales and customer engagement, driving business growth and revenue
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English and Spanish
- Must be able to read, write, comprehend, and communicate in English and Spanish
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
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