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Customer Service Representative

2 months ago

Dothan, Alabama, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions
  • Process sales transactions accurately and efficiently, maintaining a high level of product knowledge and sales skills
  • Meet or exceed sales targets, identifying opportunities to upsell and cross-sell products to customers
  • Maintain a clean and organized store environment, adhering to company standards and procedures
  • Participate in ongoing training and development to stay up-to-date on products, services, and sales techniques
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of sales or customer service experience; paint industry experience a plus
  • Excellent communication and interpersonal skills, with ability to work effectively in a team environment
  • Ability to lift up to 50 pounds, stand for long periods, and work in a fast-paced retail environment
  • Valid driver's license and reliable transportation
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment, where you can thrive and reach your full potential.