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BMW of Birmingham Internet Sales Representative

2 months ago

Birmingham, Alabama, United States Sonic Automotive Full time
Job Description

**About Us**

Sonic Automotive is a leading Fortune 500 company that is revolutionizing the way people shop for, buy, and service their vehicles. Our team of experts works together to provide an unparalleled customer experience.

**Job Summary**

The Sales Agent is responsible for generating sales appointments with customers who contact the dealership via the internet to purchase new and/or pre-owned vehicles. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest.

**Key Responsibilities**

  • Respond to internet inquiries with courtesy, accuracy, and professionalism
  • Promptly and accurately enter all customer inquiry data into the CRM
  • Generate sales appointments
  • Conduct phone surveys to assess customer preferences and quality of experience
  • Effectively utilize lead management tools
  • Compile all necessary reports, forms, and other documentation on a timely basis
  • Perform other job-related duties as assigned

**Requirements**

  • Excellent verbal and written communication skills
  • Strong MS Office Suite computer skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Ability to work in a call center environment
  • Strong organizational and time management skills
  • Ability to read and comprehend rules, regulations, policies, and procedures

**What We Offer**

At Sonic Automotive, we offer comprehensive training, competitive compensation, and unparalleled benefits. Our team-based approach and commitment to developing and promoting within the company make us a leader in the automotive industry.