Fulfillment Operations Manager
6 days ago
Cart.com is a leading commerce enablement company that provides digital and physical infrastructure to empower businesses to unify commerce operations across channels and sell and fulfill anywhere their customers are.
The RoleWe are seeking a highly skilled and experienced Fulfillment Operations Manager to join our team. As a key leader in our growing 3PL operation, you will be responsible for managing a multi-client operation, including DTC & B2B, and developing, supporting, and maintaining the resources and processes necessary to efficiently manage and improve DC operations.
Key Responsibilities- Maintain records on working hours and meet financial projections of team
- Consistently review operations and recommend and implement improvements as cleared by upper management
- Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost
- Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily
- Drive efficiency in operations by continuously improving current processes and practices
- Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service
- Create and maintain departmental spreadsheets of performance, cost per piece and accuracy
- Promote a safe working environment. Report all incidents and injuries
- 5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns
- 3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels
- Systems experience with WMS, OMS, Excel, and other Office applications
- High School diploma or GED
- Able to work 1st or 2nd shift schedule
- Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.)
- Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
- Able to maintain attention and concentration for extended periods of time
- Able to work overtime including extended schedules during peak seasons
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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